Terms and Conditions

This page sets out the rules that govern your use of Kosmonaut’s online casino and related services in Canada. It explains the relationship between us and our users, what we expect from account holders, and how we handle payments, bonuses and disputes. By using the site you agree to these terms and any additional terms that apply to specific promotions or services.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Only one account is permitted per person, household or where otherwise restricted by our rules. You must keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts for suspected fraud, multiple accounts, chargebacks, bonus abuse or other breaches of these terms.

Verification

We may require identity and address documents to verify your account before allowing withdrawals or in connection with compliance checks. Documents may include government ID, proof of address and proof of payment method. Verification requests must be completed within a reasonable time to avoid delays to your account activity.

Eligibility requirements

To open and use an account you must be at least the legal gambling age in your Canadian province or territory and legally permitted to gamble where you are located. You agree not to provide false information during registration and to stop using the site if you become ineligible. Residents of restricted jurisdictions are not permitted to register.

Acceptable platform use

You must not use the platform for unlawful purposes, to launder funds, or to engage in collusion or other activity intended to exploit games or promotions. Automated play, bot use and third-party software that interferes with normal gameplay are prohibited. If we identify abusive patterns, we may withhold winnings, revoke bonuses and close accounts.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms shown with each offer. Offers may include wagering requirements, game contribution rules and maximum bet limits when a bonus is active. Only one active bonus may be used at a time unless an offer explicitly states otherwise. We reserve the right to cancel promotions, withhold bonus funds or void winnings where abuse or breaches of the promotional terms are detected.

Deposits and withdrawals

Payment options available in Canada include methods such as Interac, Visa Debit and supported e-wallets or cryptocurrencies where offered. Available methods, minimum and maximum values appear in the cashier and may vary by method and jurisdiction. Deposits are usually credited immediately; withdrawals are subject to verification checks and processing times which depend on the chosen method. We do not accept responsibility for service fees charged by banks or payment providers.

Limits and responsible use

You can set deposit, loss and session limits in your account or request additional responsible gambling tools. We may also impose limits on deposits and withdrawals to manage risk. Self-exclusion requests will be honoured and will restrict access as described in the responsible gaming section of the site.

Dispute resolution

If you have a dispute, please contact our support team via live chat or by email at [email protected]. We aim to resolve issues promptly and fairly. If an issue cannot be resolved directly with us, details of any available independent dispute resolution options will be provided where applicable.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the site following changes means you accept the updated terms. If you do not agree with any change, you should stop using the service and close your account.