Contact our team
Need help? Our support team is ready to assist with questions about your account, deposits and withdrawals, technical concerns, or general feedback. Reach out any time via live chat, email, or phone and we’ll guide you through verification, bonus queries, or game issues. Our team is trained to handle verification and payment queries efficiently. Fast, friendly support is available to Canadian players for account-related issues, troubleshooting, or clarifying terms and active promotions.
| Department | Contact |
|---|---|
| Customer support | Live chat & email: [email protected] - immediate via chat, email replies within 2 hours |
| General enquiries | Email: [email protected] - response within 24 hours |
| Affiliate enquiries | Email: [email protected] - dedicated partner team |
| Phone | +1 416 582 7394 - verification and account help |
| Working hours | Live chat 24/7; Email replies Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred way to handle detailed requests, account-related issues, or cases that require documents or extra explanation. When you email us, please use a clear subject line and include up-to-date contact details, your account ID, and any relevant attachments. Providing complete information helps us review your case promptly and avoid unnecessary delays.
Contact Form
Response Time
Support response times vary by request. Most inquiries are answered within one business day, and live chat typically provides immediate help for common questions. More complex issues, such as document verification or payment investigations, may take longer depending on their nature and any third-party processing times. We’ll keep you updated throughout the process until your issue is resolved.
Feedback
We want to hear from you. Please share any feedback, suggestions or ideas to improve the site, from feature requests to bug reports and UX tips. All submissions are reviewed carefully and used to refine our service and user experience. Send your notes to [email protected] or use live chat and we’ll follow up as soon as possible.