Data Privacy Policy
This Privacy Policy explains how Kosmonaut collects, uses and protects the personal information you provide when you open an account, make transactions or use our site and services in Canada. We respect your privacy and aim to be clear about what data we hold, why we hold it and how you can manage it.
Types of data we collect
Personal data
When you register and verify your account we may collect personal information such as your full name, date of birth, residential address, email address, phone number and government ID for KYC verification. We also collect account credentials and profile preferences to operate your account and comply with verification requirements.
Technical data
We collect information about your device and connection, including IP address, browser type, operating system, device identifiers, and language settings. This technical data helps us secure accounts, present content correctly on mobile and desktop, and troubleshoot issues.
Transactional data
Transactional records include deposit and withdrawal details, payment method information, timestamps of play activity, game history, bonus and promotion activity, and any correspondence related to payments or disputes. We keep these records to manage your account and meet our legal and regulatory obligations.
How we use your information
We use personal and technical data to create and maintain your account, process deposits and withdrawals, verify identity, prevent fraud, and comply with legal obligations. Transactional data is used for billing, resolving disputes, and improving our services. We may also use aggregated or anonymized data for analytics and service development.
Data protection practices
We protect information using access controls, encryption for data in transit, secure storage practices and regular security reviews. Only authorised staff and trusted service providers have access to personal data on a need-to-know basis. We maintain internal policies and training to reduce the risk of unauthorised access or disclosure.
Cookies and tracking technologies
We use cookies and similar technologies to manage sessions, remember preferences, analyse site usage and support third-party analytics. Essential cookies are required for account functions. Non-essential cookies, including some analytics and advertising cookies, can be managed or disabled through your browser settings. Opt-out options are also provided by some third-party services.
User rights
You have the right to request access to your personal data, ask for inaccuracies to be corrected, and request deletion of your account information where permitted by law. Requests will be handled in a timely manner. Certain records may be retained where required for legal, regulatory or dispute-resolution purposes.
Access, correction and deletion of data
To access, correct or delete your personal information, sign in to your account and use the account settings where available, or contact our support team at [email protected]. We will verify your identity before making changes to protect your account security.
Information sharing and third parties
We share personal data with service providers who support our operations, such as payment processors, identity verification and fraud prevention providers, game and platform partners, and trusted analytics providers. We require these partners to protect data in line with this policy. We may also disclose information when required by law or to resolve disputes.
Privacy policy updates
We may update this Privacy Policy from time to time. When we make material changes we will post the revised policy on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.