Responsible Gambling at Kosmonaut Casino

At Kosmonaut we take player safety seriously. We want you to enjoy controlled play and make informed choices about how you use our site. This page explains the principles we follow, the tools available on your account, and practical steps you can take if gambling stops being fun. If you need extra support, we also point to professional help and regional resources available in Canada.

Our player protection principles

We aim to reduce harm by offering clear controls, prompt support, and respectful handling of requests related to account limits and exclusions. We encourage all players to set boundaries before they start and to contact our support team if they have concerns. We treat requests for account restrictions or help confidentially and without judgement.

Activity-control tools

You can manage your play directly from your account. Tools include:

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be raised or lowered through your profile, but increases may include a waiting period for your protection.

Loss limits

Loss limits let you cap net losses over a set timeframe. These are useful for keeping sessions predictable and within your budget.

Time limits and session controls

Use session or time limits to restrict how long you play in one sitting. You can activate short breaks - for example a 24-hour pause - or schedule longer account breaks when needed.

Self-exclusion

If you need a longer break, self-exclusion closes access for a chosen period. Options commonly include several months up to a year or more. During exclusion we stop marketing contact and block account access; re-opening before the agreed period will not be permitted.

Recognizing signs of problematic behaviour

Watch for changes in habits that may indicate trouble - chasing losses, borrowing to play, neglecting responsibilities, spending more time or money than intended, or feeling anxious about gambling. If you or someone close to you notices these signs, take steps to limit access and seek help.

Tips for staying in control

Practical steps include setting strict deposit and time limits, using cooling-off periods, budgeting for entertainment, avoiding gambling when stressed or impaired, and keeping payment details out of easy reach. Discussing limits with friends or family can also help maintain perspective.

Professional help and support organisations

If you need professional support, consider contacting national or provincial helplines and services such as Gamblers Anonymous. Provincial problem gambling services offer free counselling and telephone support across Canada. If you require immediate assistance, contact local health services or your provincial helpline for guidance.